General Terms and Conditions
These general terms and conditions apply to every offer from Vella Butik B.V. and to every distance contract concluded between Vella Butik B.V. and the consumer.
Article 1 — Identity of the entrepreneur
Vella Butik B.V.
Burgemeester De Vlugtlaan 69, 1063BH Amsterdam, Netherlands
Phone: +31 6 24561584 (Mon–Sat during opening hours)
Email: info@vellabutik.nl
Chamber of Commerce number: 42008653
VAT number: NL869263420B01
IBAN: NL79INGB0115132651
Article 2 — Applicability
These terms and conditions apply to every offer and to every agreement concluded between Vella Butik B.V. and the consumer. Before the agreement is concluded, the text of these terms and conditions will be made available to the consumer.
Article 3 — The offer
All prices are in euros (EUR), including 21% VAT and excluding shipping costs unless otherwise stated. Obvious mistakes or errors in the offer are not binding on Vella Butik B.V.
Article 4 — The agreement
The agreement is concluded at the moment the consumer places the order and the payment is confirmed. Vella Butik B.V. confirms the order by e-mail.
Article 5 — Right of withdrawal
The consumer can dissolve the agreement for 14 days without giving reasons. For the full regulation, see our Return Policy.
Article 6 — Payment
Payment is made via the methods offered on the website: iDEAL, Klarna, PayPal, credit card and Bancontact. The consumer has the obligation to immediately report inaccuracies in provided or stated payment details to Vella Butik B.V.
Article 7 — Delivery and execution
Vella Butik B.V. will execute accepted orders with due speed, but no later than within 30 days, unless a different delivery period has been agreed. See our Shipping Policy for details.
Article 8 — Conformity and warranty
Vella Butik B.V. guarantees that the products comply with the agreement, the specifications stated in the offer, and the reasonable requirements of soundness and/or usability.
Article 9 — Complaints procedure
Complaints about the execution of the agreement must be submitted to Vella Butik B.V. via info@vellabutik.nl in a timely manner, fully and clearly described. Submitted complaints will be answered within a period of 14 days. Consumers can also submit their dispute to the European ODR platform: ec.europa.eu/consumers/odr.
Article 10 — Applicable law
Dutch law applies exclusively to agreements between Vella Butik B.V. and the consumer.
Last updated: July 2026.